How We Work With Our Clients
Quality, Procedures and Policies
Our absolute goal is to provide quality writing services, on time, and exceeding our clients’ expectations. We find that we can achieve this goal when both we and our clients clearly understand expectations and requirements. With that in mind, we would like all potential clients to look over our work procedures and policies. Though we can and do vary from these policies at times, it will be on an individual client basis, and specifically laid out in the contract for services.
- Project Scope of Work & Description: WorldWideWordsmith.com has found time and again that initial project description is absolutely critical to our ability to more-than-satisfy our clients. We will frequently ask for more information, outlines or other itemized instructions. In the case of services delivered through elance.com and guru.com, this part of the process may happen after the bid and before project acceptance. We apologize for any inconvenience, however doing it during the bidding process is just not feasible with the number of jobs bid versus those awarded to our company.
- Quality and Price: Directly related to Item 1, we are not the average freelance writing resource. Our work and client service attitude far exceeds that of most writers in this business. We are almost NEVER the low bidder for a project. However, we keep quite busy, so there is a definite demand for quality over price. If there is any doubt that we can more-than-satisfy a prospective client, we will decline a project. We consider ourselves as partners with our clients in achieving their goals in using our services. This is not a quantifiable quality, however it will rarely be available at the lowest price.
- Delivery Deadlines: We believe that meeting deadlines for delivery is mandatory. However, when material is submitted to the client for review, we are not in control of the process until the client replies or sends revision instructions. Note that we will outline in our contract for services the turn-around necessary to keep the project on track to meet delivery deadlines. If the client does not return instructions in a timely manner, we will notify them of required adjustments to delivery schedules.
- Writing Services vs Web Design/Posting: We are writers, and do not aspire to actually construct web pages nor place material into a client’s website. It is also not our normal scope of work to actually design brochures or newsletters. We find that others can do it at a lower cost to our clients. In the case of blog posts, we will actually place posts for the client if that is our agreement. However, placing web pages or graphics would be a special circumstance, and not what we consider the best use of our services.
- Graphics and Images: If we agree to place images in blog posts, web sites or other materials, we will only place images supplied by the client. The client will accept all responsibility for the source of the graphics and their conformance to copyright law. We strongly respect copyright and would like our clients to do the same.
- Our Work and Originality: We will ALWAYS provide our clients with original and unique content. We never plagiarize, excerpt, or use software to re-write material.
- Payment and Copyright: Our contract for services clearly states that we will transfer all rights to our client upon acceptance of the work AND payment in full of all amounts in the contract for services. In projects with multiple deliveries of partial content, we will retain all rights until final payment is made in full. It is rare that we experience dissatisfied clients. However, if a client is so dissatisfied with our writing product or services that they do not wish to pay in full, it is only logical that they would not want to use the writing in any way. In this case, the client has invested nothing, while we have invested our expertise and time without payment. It is only right that our product remain our property. We use CopyScape to protect our material, and we will enforce our copyright in the case of non-payment.